Versand
1. Order Processing Time
All orders are processed within 1–5 business days after payment confirmation.
Orders are not processed or shipped on:
- Weekends
- Public holidays
- Carrier service interruptions
During periods of high demand, processing times may be extended.
2. Estimated Shipping Times
Estimated delivery times vary depending on the destination country and carrier availability.
Europe
- Germany: 5–12 business days
- Italy: 5–12 business days
- France: 5–12 business days
- Spain: 5–12 business days
United Kingdom
- UK deliveries: 5–10 business days
International Orders
- United States: 5–12 business days
- Canada: 7–15 business days
- Australia: 7–15 business days
Shipping times are estimates only and are not guaranteed.
3. Shipping Carriers
We may use trusted international carriers and logistics partners, including:
- UPS
- FedEx
- DHL
- USPS
- Local postal services
- Private logistics partners
Carrier selection depends on destination, availability, and shipping efficiency.
4. Tracking Information
Once your order has been shipped, you will receive:
- A shipping confirmation email
- Tracking information (when available)
Tracking updates may take several days to appear after shipment depending on the carrier.
5. Customs, Duties & Import Taxes
For international orders, customs duties, VAT, import taxes, or additional fees may apply depending on your country’s regulations.
Customers are responsible for any applicable:
- Import taxes
- Customs fees
- VAT charges
- Clearance costs
WOODSPACE is not responsible for customs delays or additional import charges.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to:
- Incorrect address
- Incomplete address
- Failure to collect the package
the customer may be responsible for:
- Reshipping costs
- Additional handling fees
7. Delayed or Lost Packages
WOODSPACE is not responsible for shipping delays caused by:
- Customs inspections
- Carrier disruptions
- Weather conditions
- International logistics issues
- Incorrect customer information
If your package appears lost, please contact us and we will assist in opening an investigation with the carrier.
8. Damaged Deliveries
If your package arrives damaged, please contact us within 48 hours of delivery and include:
- Order number
- Photos/videos of the package and product
- Description of the issue
We will review the case and provide an appropriate solution.
9. Split Shipments
In some cases, orders containing multiple items may be shipped separately depending on:
- Warehouse availability
- Product inventory
- Logistics optimization
Customers may receive multiple tracking numbers.